Sadie Dublin · Last updated: 16 October 2026

At Sadie Dublin we choose every item with care. We also understand that an order may sometimes not fully meet your expectations, which is why we have a simple, clear and transparent return and refund process. Nothing in this policy affects your statutory rights as a consumer, including your rights under the Irish Consumer Rights Act 2022 and your statutory right to cancel.

Return eligibility

You can request a return within 30 days of receiving your order, provided that:

• the items are unworn, unwashed and unused;
• all tags, labels and original packaging are intact;
• the items are free of odours, stains or damage caused by handling; and
• the products were purchased directly from sadiedublin.com.

Returns that do not meet these conditions cannot be accepted. We recommend trying items on carefully and keeping the tags until you are sure they fit.

Your right to cancel (cooling-off period)

If you are a consumer, you have the right to cancel your order within 14 days without giving any reason, counted from the day you (or a third party indicated by you) receive the last item of your order. To exercise this right, inform us by a clear statement (for example, by email to info@sadiedublin.com). You then have 14 days to return the goods.

Because orders are prepared for shipment automatically soon after they are placed, it is generally not possible to stop an order before delivery. If an item is already in transit, please receive it and then return it.

Model cancellation form

You do not have to use this form, but you may complete and return it if you wish to cancel your contract:

To MF Associates Limited (trading as Sadie Dublin), Unit 1603, 16th Floor, The L. Plaza, 367-375 Queen’s Road Central, Sheung Wan, Hong Kong; email: info@sadiedublin.com —

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Ordered on / received on: ____________
Name of consumer(s): ____________
Address of consumer(s): ____________
Signature of consumer(s) (only if this form is notified on paper): ____________
Date: ____________

How to make a return

• Contact us at info@sadiedublin.com within 30 days of receiving your order.
• Provide your order number, the reason for the return, and clear photos if the item is defective or incorrect.
• Our customer service will send you the correct return address and detailed instructions.
• Repackage the items carefully in their original box or similar packaging.

Please do not send any item back before contacting us, and never send it to the sender’s address on the parcel. The correct return address is provided to you directly once your return is registered.

Return shipping costs

Except where an item is defective or incorrect, or where you are exercising your statutory right to cancel and the law provides otherwise, the cost of return shipping is the responsibility of the customer. We recommend using a tracked service so that your return can be confirmed.

Refunds

Your return is processed within 7 business days of receipt. Once it has been received and inspected, we will send you a confirmation email, and any approved refund is issued to the original payment method within 14 days, using the same method you paid with. Where you are exercising your statutory right to cancel, we will refund you within 14 days of receiving the returned goods or proof that you have sent them back, whichever is earlier. Depending on your bank or card provider, it may take additional time for the refund to appear in your account.

What we refund: all payments received for the returned products, using the original payment method. What we do not refund: return shipping costs; any additional delivery costs resulting from your choice of a more expensive shipping method; and any loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Damaged, incorrect or faulty items

If you receive a damaged, incorrect or faulty item, please notify us within 14 days of delivery and include photos of the item and the shipping label. We will review the issue and offer an appropriate solution, which may be a replacement, a refund or another suitable remedy; depending on the case, we may ask you to return the item. This is offered in addition to, and does not affect, your statutory rights in respect of faulty goods, which may last considerably longer.

Exchanges

If you would like to exchange an item for a different size or model, please contact us at info@sadiedublin.com. We will check availability and send you the necessary instructions.

Undelivered or refused parcels

If an order is returned to us because it was refused or not collected, we will contact you to arrange redelivery or a refund. Where redelivery is requested, additional shipping costs may apply.

Non-returnable items

For hygiene and quality reasons we cannot accept returns of: items showing signs of wear or damage; hygiene-sensitive items such as underwear once the hygiene seal is removed; items without their original tags or packaging; and items returned after the 30-day period. This does not affect your statutory rights in respect of faulty goods.

Company information

Shop name: Sadie Dublin

Company name: MF Associates Limited (trading as Sadie Dublin)

Company Registration No.: 80766395

Registered address: Unit 1603, 16th Floor, The L. Plaza, 367-375 Queen’s Road Central, Sheung Wan, Hong Kong

Customer service email: info@sadiedublin.com

Support hours: Monday to Friday, 9:00 AM – 5:00 PM; Saturday, 10:00 AM – 3:00 PM (Irish time). We usually reply within 12–24 hours on business days.